Mobile Check Deposit FAQ's

 Frequently Asked Questions


 Please use ONLY your Home State Bank Check Card with the MasterCard logo to enroll for Mobile Check Deposit.  DO NOT use an existing VISA check card as these cards will be closed on March 31.


 

 Q.  How do I enroll for Mobile Check Deposit?

A.   From https://www.homestatebank.com, click on the link on the Enroll Now button and you will be directed to the Welcome to Mobile Check Deposit page.  Please be aware that you will be leaving the Home State Bank website and going to a site hosted by our business partner, Jeanie. From there, click on the Personal Customer Enrollment button located at the bottom of the screen.

 

Q.  How do I qualify for Mobile Check Deposit?

A.   You will need a Home State Bank debit card with a checking account attached as the primary account in order to enroll and have had a checking account with Home State Bank for at least 90 days prior to enrollment.

 

Q.  What information will I need to enroll into Mobile Check Deposit?

A.    You will need to enter your personal information, including your first and last name, zip code, last four numbers of your Social Security Number, date of birth, mobile phone number, mobile phone model, e-mail address, and Debit Card account number.  You will be asked to verify your Account Type as checking and your checking account number.  Debit cards with only a savings account attached or a savings account as the primary attached account are not eligible.

 

Q.  What does this service cost me?

A.    Your checking account will be charged $1 per item deposited.

 

Q.  How do I reset my password?

A.    The Enroll Now button found on https://www.homestatebank.com will direct you to the Welcome to Mobile Check Deposit page. From there you can click on the Personal Customer Reset Password & Security Credentials button which will take you to the Reset Password screens.

 

Q.  How do I obtain a Home State Debit Card?

A.    To obtain a Home State Debit Card please visit a Home State Bank Branch or contact a Banking Information Specialist at 1-970-203-6100, 1-303-682-8906 or 1-866-203-5939 for assistance.

 

Q.  How will I know that the enrollment process has been completed?

A.   An email will be sent to the email address you provided during the enrollment process notifying you when the enrollment process has been approved. Instructions for downloading the app to your smartphone will also be included in the email.

 

Q.  What smartphones can be used for Mobile Check Deposit?

A.   Home State Mobile Check Deposit service is available on either an iPhone® 3 and higher or an Android™ 2.1.1 and higher. Unfortunately, at this time the service is not supported by Blackberry® smartphone.

 

Q.  What limits are there for Mobile Check Deposit?

A.   Generally, customers can make deposits up to $1,000 per item and $1,000 per business day.

 

Q.  How will I know that my deposit has been processed?

A.   Deposits submitted before 12 Noon MST will be processed on that business day. Deposits submitted after 12 Noon MST on any business day as well as Saturdays, Sundays or federal holidays will be processed on the following business day. Once your deposit has been approved by Home State Bank, you can see the deposit posted to your account by viewing your account activity in Home State Online.

 

Q.  When is my deposit available?

A.  Generally, checks deposited through Home State Mobile Check Deposit service will be available on the second business day from the date of deposit. Additional delays may apply based on any other factors as determined by us in our sole discretion. For further information about deposit availability please refer to Home State Bank’s Rules and Regulations Regarding Mobile Check Deposit and Rules and Regulations Regarding Deposit Accounts.

 

Q.  I deleted the app, do I need to re-enroll?

A.  No, if you deleted the app, you do not need to re-enroll. Just download the app again to your smartphone.

 

Q.  I have a new Debit Card, do I need to re-enroll?

A.    You will need to re-enroll your new Debit Card if the card number has changed from your previous card.  If there is no change to the card number, you do not need to re-enroll.

 

Q.  If my app stops working, what do I do?

A.  Validate that you are using the correct User ID and Password. For further assistance, please contact Home State Bank at 1-970-203-6100, 1-303-682-8906 or 1-866-203-5939  

 

 

Click here to enroll!

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